Telecom as a service. Private by default.
Switchboard by 3wirebuild
HIPAA and strict privacy are the default, never an add-on. Get video, real-time chat, and more, delivered as a simple telecom API. Bring your own application and keep your data contained: you build the experience, Switchboard runs the communications.
No card required on the Developer tier · 2,000 free participant-minutes/mo
curl -X POST https://api.switchboard.dev/api/v1/rooms \
-H "Authorization: Bearer sk_live_…" \
-H "Idempotency-Key: $(uuidgen)" \
-d '{"room": {"name": "Patient intake",
"capabilities": ["video","chat","recording"]}}'
# → { "data": { "id": "…", "status": "idle" } }Everything you need to ship compliant comms
The infrastructure layer for video, chat, and rooms, so your team builds the experience, not the plumbing.
Rooms & video API
Create rooms, mint scoped join tokens, manage participants. Backed by a LiveKit SFU for 1:1 up to large rooms with screen share.
Customer-owned recordings
Egress writes straight to your S3 bucket with your key; Switchboard never holds the bytes. End-to-end encryption optional.
Signed webhooks
React to room and participant events with HMAC-signed deliveries, retries with backoff, and a per-endpoint payload allowlist.
Audit log
Every event is append-only and queryable (HIPAA §164.312(b)). Identities are hashed, never stored in the clear. Reads are audited too.
Scoped API keys
Per-key scopes (rooms, recordings, audit) and per-key rate limits. Idempotency keys make every POST safe to retry.
Built to a contract
A clean HTTP/JSON API with a full OpenAPI spec and a typed error catalog. Language-agnostic, so you can use it from anything.
One platform, many privacy-first industries
Switchboard started in telehealth, where privacy is non-negotiable. The same compliant foundation runs communications anywhere sensitive data lives.
Telehealth
Secure video visits, patient chat, and consult recordings with HIPAA and a BAA built in. Our first use case, and still the core.
HIPAA-aligned, BAA availableEducation & school districts
Give a district its own communications app: web and mobile chat for schools, classrooms, and programs, with student and family data kept private and contained.
Built with FERPA & COPPA in mindRegulated & beyond
Legal, finance, government, or any team that cannot leak data. If it needs video or chat with strict privacy, it can run on Switchboard.
Ship a branded app, not just an API
Call the API from your own product, or stand up a full application for your organization under your own brand and domain. Same private-by-default foundation underneath.
- Admin console for schools, programs, staff, and rosters
- Web and mobile chat for schools, classrooms, and programs
- Role-based access for staff, students, and guardians
- Recordings and audit logs kept in your own storage
- Deployed under your brand, on your domain
Admin
orgs, roles, rosters
Schools
sites and staff
Programs
sports, after-school
Messages
web and mobile chat
Video rooms
1:1 and group
Recordings
your own storage
Illustrative concept. Your brand, your data, your users.
The HTTP contract is the product
No SDK lock-in. A stable, versioned REST API with idempotency, cursor pagination, rate-limit headers, and a typed error catalog. Drop the OpenAPI spec into your codegen and go.
- Bearer API keys, scoped and rate-limited
- Idempotency-Key on every POST
- Cursor pagination on every list
- Webhooks with HMAC signatures + retries
# Mint a join token (scoped, short-lived)
POST /api/v1/rooms/{id}/tokens
{ "identity": "patient-9182", "role": "patient" }
# Stream events to your backend
POST https://you.example/hooks
Switchboard-Signature: t=1719…,v1=9f86d0…
{ "type": "participant.joined", "data": { … } }Private by design.
There is no privacy switch to flip. Media stays in your storage, identities are hashed before they land in a database, and sensitive fields never touch our logs. We keep the minimum by default, whether the framework is HIPAA, FERPA, or COPPA. A Business Associate Agreement is available for healthcare.
Store the minimum
We keep pointers and metadata, not your media or the contents of messages. There is little to breach because there is little to hold.
You own the keys
Recordings egress to your bucket with your KMS key. Switchboard stores a metadata pointer, never the media.
Nothing sensitive in the logs
PHI, PII, and student records are redacted from logs, metrics, and webhook payloads. Identities are HMAC-hashed before they are ever persisted.
Audit everything
An append-only event log answers who did what and when, and the audit reads are themselves audited.
Pay as you use
Start free. Tiers add concurrency, recording, HIPAA BAA, and support, with overage billed per participant-minute.
Developer
Free
Build and test end-to-end. No card required.
- 2,000 participant-min/mo
- 3 concurrent rooms
- No recording
- No BAA
- Community support
Team
$49/mo + usage
Production-ready for a growing app.
- 25,000 participant-min/mo
- 50 concurrent rooms
- Recording included
- No BAA
- Email support
Business
$299/mo + usage
Scale + HIPAA BAA, dedicated infrastructure.
- 150,000 participant-min/mo
- 500 concurrent rooms
- Recording included
- HIPAA BAA
- Priority support
Enterprise
Custom
Custom volume, isolated infra, SLA.
- Custom volume
- Unlimited rooms
- Recording included
- HIPAA BAA
- Dedicated support
Build your first compliant room today.
Spin up a Developer account in minutes. Upgrade for recording, HIPAA BAA, and dedicated infrastructure when you're ready.